FAQ Return & Refund Policy

Do you do returns or refunds?
Because each item is made to order, I do not accept returns or exchanges, so please double-check all sizing and product details before purchasing.  However, if your item arrives damages, defective, or incorrect, please contact support@fictionalthreads.com to arrange a refund or replacement. Emails will be answered within 2-3 business days or 3-4 days if email was received during weekend/ holiday hours.

Damages and Issues
Please inspect your order as soon as it arrives. If anything is damaged or incorrect, contact me within 2 days at support@fictionalthreads.com with photos and your order number so I can help resolve it quickly.

Can I cancel my order?

Because all items are made to order, cancellations are only accepted within 1 hour of placing your order. After that, the fulfillment process begins and cancellations are no longer possible.

Still have questions?

If you’ve reviewed the full FAQ and still need help, email me at support@fictionalthreads.com.
Please allow 2–3 business days for a response.
Note: Emails received after 5 PM on Thursdays will be answered the following week.

👉 Tip: Always include your order number when emailing to help speed up the process!